Question 1

Do you offer refunds or exchanges on hair or digital products?

Accepted Answer

No. All sales are final to maintain the integrity and quality of my business.

Question 2

Can I get a refund if I miss my appointment?

Accepted Answer

No. Deposits are non-refundable. You may reschedule if you provide proper notice, but no-shows will forfeit their deposit.

Question 3

Are your digital products refundable?

Accepted Answer

No. All digital sales (vendor lists, e-books, online courses, etc.) are final due to immediate access to valuable information.

Question 4

How long do installs last?

Accepted Answer

With proper care, Ktip and Itip installs can last 3-5 months. Maintenance appointments are required to maintain the health of your natural hair and extensions.

Question 5

Do you provide hair with installs?

Accepted Answer

Yes, all luxury installs include high-quality hair extensions unless otherwise stated.